Customer Satisfaction REFUND POLICY
Last updated: January 1, 2024
1. Refund Eligibility
We strive to ensure complete customer satisfaction with our services. Refunds may be considered based on the specific circumstances and the stage of project completion.
2. Refund Process
To request a refund, please contact us through our website or email with detailed information about your concern. We will review your request and respond within 2-3 business days.
3. Processing Time
Once a refund is approved, it will be processed within 5-7 working days and credited to the customer's bank account or original payment method.
4. Partial Refunds
In cases where work has been partially completed, we may offer partial refunds based on the amount of work completed and the stage of the project.
5. Non-Refundable Items
Certain services such as consultation fees, research costs, and third-party expenses may be non-refundable. These will be clearly communicated before project commencement.
6. Project Cancellation
If a project is cancelled by the client after work has begun, refunds will be calculated based on the work completed and any expenses incurred.
7. Quality Issues
If you're dissatisfied with the quality of our work, we will first attempt to address and resolve the issues. Refunds may be considered if issues cannot be resolved satisfactorily.
8. Communication
We believe in open communication. If you have concerns about our services, please reach out to us immediately so we can address them before considering a refund.
9. Dispute Resolution
In case of disputes regarding refunds, we will work with you to find a fair resolution. We may involve a neutral third party if necessary.
10. Contact Information
For refund requests or questions about this policy, please contact us through our website or email at hello@akashpixel.com.